Privacy Policy

1. About the Business

CP Web Design is an independent web design business operated by Independent Entrepreneur CRISTIAN PLATON, registered in the Republic of Moldova.

As the independent entrepreneur operating CP Web Design, I am responsible for personal information processed through my website for the purposes described in this policy.

2. Information I Collect

Depending on how you interact with my services, I may process:

• Contact information: your name, email address and any contact details you voluntarily provide.
• Business information: company name, website address and project requirements.
• Communication information: messages sent through contact forms, emails and chatbot conversations.
• Technical information: IP address, browser details, device information, security logs and website usage data.
• Client information: information necessary to prepare proposals, deliver agreed services, maintain business records and provide support.

Please do not submit passwords, payment card details, sensitive medical information or other unnecessary confidential information through public contact forms or chatbot conversations.

3. How I Use Your Information

I process personal information to:

• Respond to enquiries and provide quotations.
• Discuss, prepare and deliver web design or chatbot services.
• Manage client relationships, contracts and support.
• Operate and secure my website and digital services.
• Provide responses through CP ChatBot AI.
• Understand website performance and improve user experience, where lawful.
• Comply with applicable legal, accounting and administrative obligations.

Depending on the circumstances and applicable law, processing may rely on steps requested before entering into a contract, performance of a contract, legitimate interests, compliance with legal obligations or consent. Where processing is based on consent, you may withdraw that consent.

4. CP ChatBot AI

My website may provide an AI-powered assistant called CP ChatBot.

When you use the chatbot, the messages you enter and information required to process your request may be transmitted to a third-party AI service provider to generate a response.

The chatbot may assist with answering questions about services, project enquiries and website navigation. AI-generated responses may contain inaccuracies and should not be treated as professional legal, financial or medical advice.

Submitting a contact enquiry through the chatbot is separate from ordinary conversation. Where personal contact details are requested, the relevant privacy information and consent choices will be presented.

Before publishing, confirm: whether full chat transcripts are stored and, if so, for how long.

Before publishing, confirm: the AI processing provider and relevant processing locations.

5. Contact Forms and Project Enquiries

When you send a request through my website, I use the details you provide to review your project and respond.

I do not sell contact information to third parties. I do not automatically subscribe visitors to marketing communications simply because they submit a project enquiry.

Providing the information required to contact you is voluntary, although I may be unable to respond without a valid contact method.

6. Cookies and Website Analytics

My website uses, or may use, cookies and similar technologies for essential functionality, security, preferences and analytics.

I use website measurement tools such as Google Analytics where enabled. These tools can provide information about how visitors use the website, including pages viewed, general device information and interactions.

Where consent is required for non-essential cookies or tracking, visitors must be given an appropriate choice before those technologies are used. You can also manage cookies through your browser settings.

Before publishing, confirm: the cookie-consent mechanism and add a cookie-preferences link if one exists.

7. Service Providers and Data Sharing

To operate my services, I may use trusted third-party providers for:

• Website hosting and technical infrastructure, including Hostinger.
• Website analytics, including Google services where enabled.
• Business email and communications.
• AI processing used by CP ChatBot.
• Payment processing, where applicable.
• Technical maintenance and security.

Providers receive access only to information necessary for the relevant service, subject to the applicable contractual and legal arrangements. I may also disclose information where legally required.

8. International Data Processing

Some technical services or providers may process information outside the country where you live, including outside the United Kingdom or European Economic Area.

Where applicable, international processing and transfers must be assessed under relevant data protection requirements, including appropriate safeguards when legally required. You may contact me for further information about relevant processing arrangements.

9. Data Retention

I retain personal information only for as long as necessary for the purpose for which it was collected, including contractual obligations, legitimate business requirements and applicable legal retention requirements.

The retention periods or criteria I apply cover:

• Project enquiries and contact messages: [CONFIRM retention period before publishing] .
• Chatbot conversations and technical logs: [CONFIRM retention period before publishing] .
• Active client records: for the duration of the business relationship and any applicable legal retention requirements.
• Accounting and contractual records: for the period required by applicable law.
• Website analytics information: according to the verified configuration and applicable retention settings.

When personal information is no longer required, I delete it or anonymise it where appropriate.

10. Security

I apply technical and organisational measures intended to protect personal information against unauthorised access, loss, alteration or disclosure.

These measures may include encrypted connections, restricted administrative access, controlled permissions, private storage and backup procedures. However, no internet-based service can guarantee absolute security.

11. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion where applicable.
• Request restriction of processing.
• Object to certain processing activities.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.
• Lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact contact@cwebdesignp.com . I may request reasonable information to verify your identity before responding.

Relevant supervisory authorities may include the National Centre for Personal Data Protection of the Republic of Moldova and, where UK data protection law applies, the UK Information Commissioner’s Office.

12. Children’s Privacy

My website and services are intended for business and professional enquiries and are not specifically directed at children. I do not intentionally seek to collect personal information from children through my business enquiry services.

13. Changes to This Privacy Policy

I may update this Privacy Policy when my services, data-processing activities or legal requirements change. The updated version will be made available on this page with a revised date.

14. Contact Me

For questions about this Privacy Policy, personal information or privacy rights, please contact me: